Privacy Policy

Effective Date: March 1, 2026  |  Last Updated: March 1, 2026

1. Information We Collect

We collect the following categories of information:

• Personal information — name, email address, phone number, mailing address
• Lease and property information — lease terms, property address, landlord contact details, security deposit amount
• Financial account information — bank account details for payment processing
• Communications — messages you send us, support inquiries
• Usage data — how you interact with our app and website, device information, IP address

2. How We Use Information

We use your information to:

• Process and document assignment transactions
• Pursue recovery of assigned security deposit rights
• Communicate regarding enforcement and account status
• Verify your identity
• Prevent fraud
• Comply with legal obligations

We do not act as your agent for deposit recovery; we pursue recovery as the owner of assigned rights.

3. Information Sharing

We may share your information:

• With landlords to enforce assigned rights
• With service providers (payment processors, identity verification providers, hosting/analytics, customer support, and legal/compliance vendors)
• For legal compliance or in response to legal process
• In business transfers (mergers, acquisitions)

We do not sell personal information.

4. Data Retention

We retain records consistent with legal and regulatory requirements, typically 7 years for financial records. Non-financial usage data may be retained for shorter periods as needed for analytics and service improvement.

5. Your Rights

You may request:

• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of your personal information (subject to legal retention requirements — see Account Deletion)
• Restriction of processing

To exercise any of these rights, contact us at privacy@refenestra.com.

6. Security

We use reasonable technical and organizational safeguards to protect your information, including encryption in transit and at rest. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

8. California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance.

10. Contact

Refenestra Privacy Team
privacy@refenestra.com
149 Windsor Drive
Nashville, TN 37205